At Yellow Sapphire Hotels (“Yellow Sapphire”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, make a reservation, contact us, or use our hospitality services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Email address
- Mobile or telephone number
- Residential or billing address
- Government-issued identification (where required by law during hotel check-in)
- Reservation and booking details
- Payment and billing information (processed securely through authorized payment providers)
Non-Personal Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referral source
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process hotel reservations and bookings
- Confirm, modify, or cancel reservations
- Provide customer support
- Respond to enquiries
- Improve our services and website performance
- Personalize your guest experience
- Send booking confirmations and important service notifications
- Share promotional offers, newsletters, and marketing communications (where legally permitted)
- Comply with legal and regulatory obligations
- Prevent fraud, abuse, or unauthorized activities
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure marketing performance
- Enhance user experience
You may disable cookies through your browser settings; however, certain website features may not function properly.
4. Booking and Payment Information
When making a reservation, payment information is processed through secure third-party payment gateways. We do not store complete debit card, credit card, or banking credentials on our servers.
All payment transactions are encrypted using industry-standard security protocols.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may be shared only with:
- Hotel staff responsible for managing reservations
- Authorized payment gateway providers
- Technology and website service providers
- Government authorities where required by applicable law
- Legal advisors or law enforcement agencies when legally necessary
Each service provider is expected to protect your information appropriately.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Although we use commercially acceptable security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain reservation records
- Meet accounting requirements
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
8. Third-Party Services
Our website may contain links to third-party websites, booking platforms, social media pages, or external services.
We are not responsible for the privacy practices or content of third-party websites. Users should review their respective privacy policies before providing personal information.
9. Marketing Communications
If you subscribe to our newsletter or promotional communications, we may send updates regarding:
- Hotel offers
- Seasonal promotions
- New property announcements
- Events
- Special packages
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
10. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information where legally permissible
- Withdraw consent where applicable
- Object to certain processing activities
- Request information regarding how your data is used
To exercise these rights, please contact us using the details below.
11. Children’s Privacy
Our website and services are not intended for children under the age of 18.
We do not knowingly collect personal information from minors without appropriate legal consent.
12. Compliance with Applicable Laws
Yellow Sapphire Hotels complies with applicable data protection and privacy laws, including relevant Indian legal requirements governing the collection, storage, and processing of personal information.
13. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
The revised version will be posted on this page with an updated Effective Date.
Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
Yellow Sapphire Hotels
Email: reservations@yellowsapphirehotels.com
Phone: +91 8977782808