This Refund & Cancellation Policy applies to bookings made directly with Yellow Sapphire — through our website, by phone, or at the hotel reception.
Bookings made through third-party platforms (such as online travel agencies) are governed by the cancellation terms of that platform, as shown to you at the time of booking.
Yellow Sapphire may update this policy from time to time. Any changes will apply only to bookings made after the updated policy is published. Bookings already confirmed will continue to be governed by the terms that applied on the date of booking.
All reservations are subject to availability.
To confirm your booking, partial or full payment may be required depending on the booking channel.
Prices are inclusive of applicable taxes unless stated otherwise.
Check-in time: 12:00 PM (noon) onwards
Check-out time: 10:00 AM
Early check-in or late check-out may be allowed, subject to availability and additional charges.
A valid government-issued photo ID (Passport, Aadhaar, Driving License) is mandatory at check-in.
Cancellation terms vary by rate plan and are clearly displayed at the time of booking.
Approved refunds are processed to the original payment method within 7–10 business days.
Guests must maintain decorum and avoid causing disturbance to others.
Smoking is permitted only in designated areas.
Use of illegal substances, loud parties, or unlawful activities is strictly prohibited.
Any damage to property or amenities will be charged to the guest’s account.
Children below 5 years stay free with existing bedding.
Extra beds can be provided on request, subject to availability and additional charges.
Pets are not allowed unless specified in advance.
Yellow Sapphire is not responsible for loss, theft, or damage of personal belongings.
Guests are advised to use in-room safes (if available).
Yellow Bells shall not be held liable for delays or cancellations due to events beyond our control (natural disasters, strikes, government regulations, etc.).
Guest information is collected for booking and service purposes only.
We do not share personal data with third parties, except as required by law.
These Terms & Conditions shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of Hyderabad courts.
